My session has stopped during use, what's happened?

If your session has unexpectedly stopped, you may have interrupted it in one of these ways:

- The slider is closed during heating or pre­heating.

- The USB-C cable is inserted (starting charging mode and preventing use).

- The front panel is removed.

If none of these have happened and you're still experiencing difficulty, our Ploom Care team will be happy to help you! You can reach them via:

Phone: [phone number]

Chat: [link to chat function]

Email: [insert email address]

Open: [office hours]