How can we help you?

Can I use other tobacco sticks or cigarettes with my Ploom?

No. To enjoy heated tobacco pleasure with Ploom, you’ll need to use [BRAND] tobacco sticks.

They’re exclusively designed for Ploom’s advanced Smart HeatFlow™ technology to give you seamless moments with no smell of smoke and amplified tobacco taste.

Discover Ploom

Add links in the builder.io editor to display links

Compatible Sticks

Can I use another brand's sticks with my Ploom?

Warranty & Replacement

Add links in the builder.io editor to display links

Accessories

Add links in the builder.io editor to display links

Device Registration

Add links in the builder.io editor to display links

Tips & Troubleshooting

How do I use Ploom AURA?
How do I charge Ploom AURA?
How many sessions can I have in a row?
My Ploom AURA isn't working, what do I do?
How long does a session last with Ploom AURA?
How do I reset my Ploom AURA?
How do I start my Ploom AURA for the first time?

Ploom Club

What's Ploom Club?

Ploom Support

How do I get in touch with the Ploom Consumer Care team?

Refer a Friend

How do I share my referral code?

Account Access

Add links in the builder.io editor to display links

Travelling with Ploom

Add links in the builder.io editor to display links